Storage FAQ's

New London Mini Storage offers some frequently asked questions below to assist you with questions; however, please call us at (920) 249-7550 if you need any help with your storage needs or questions.


Frequently Asked Questions

Q: What is self storage?

A: We rent secure storage rooms for business and personal use. You have control over what is stored in your unit. You keep the key. As a renter, your rights are protected through a rental agreement.


Q: Who rents self storage?

A: Our business clients include lawyers, accountants, and doctors storing office documents; retail businesses storing merchandise, furniture and telecommunication equipment; and contractors storing construction equipment and building materials. Our individual users include homeowners preparing to sell their homes, or begin remodeling projects; automobile or motorcycle owners storing their vehicles over the winter months; students going home for the summer, travelers storing household items while overseas, and apartment dwellers or homeowners needing extra space for seasonal items.


Q: How to rent from us?

A: First, Check out website for current unit availability and prices. If you decide to rent from us, we’ll ask you to review and sign our rental agreement. Your first month’s rent and security deposit are required when the rental agreement is signed. We’ll work hard to meet your storage needs and schedule.


Q: What size storage units do you have?

A: We rent a wide variety of sizes. Our smallest units are great for storing boxes and some small household goods and appliances. Our mid-sized units can hold the furnishings of up to a four bedroom house or an automobile. Our largest units can hold large Recreational vehicles. You can see all of our unit sizes by visiting the “Storage Units” page. Click here for a printable layout of our storage facility.


Q: How much does storage cost?

A: The monthly rental rates for our storage units depend on the unit size. Please contact us for a price quote on a storage unit that will fit your specific needs.


Q: Are my items insured?

A: As with most self storage facilities, we do not provide insurance for the items in your storage unit. However, your homeowners or renters insurance may cover self storage. Please check your insurance policy, or call your insurance agent.


Q: Are the Storage Units dry?

A: Yes. We’ve taken special precautions to keep your items dry. Each facility is designed to move rain and surface water away from the storage units. Our location's storage unit floors are specifically engineered to prevent water from entering under the storage unit doors.


Q: Do I provide my own lock?

A: Yes, you will need to provide your own lock for your unit.


Q: When do I have to pay?

A: Your rent must always be paid prior to the beginning of the storage period. You can pay monthly, quarterly, semi-annually or yearly. Payments can be made by cash, check, or money order.


Q: Can I change to a different size storage unit?

A: Yes. If your needs change, we’ll make every effort to facilitate your move to a different size unit.


Q: Should I use storage pallets?

A: Some customers prefer to place items on pallets to promote air circulation around their stored goods. Consider using pallets if you plan to store items over a long period of time, or to protect items that are sensitive to humidity like upholstered furniture or mattresses.


Q: Are there any items that I cannot store?

A: Yes. You cannot store food, perishable items, flammables, explosives, hazardous wastes, etc. Our lease describes these restrictions in more detail. Please contact us if you have questions on storage of a particular item.